Frequently Asked Questions

It is not possible to change the payment method after selection. We invite you to abandon your checkout and place it again.

An unpaid checkout will not be processed. If you accidentally click on "bank transfer" but intend to pay by credit card,
simply place your checkout again. The unpaid bank transfer checkout will be automatically cancelled.

For your first checkout on our website, we ship checkouts via bank transfer as soon as we receive payment. Bank transfers are received on our end within 1 to 3 business days.

For our loyal customers (more than one checkout), we ship the checkout the same day, if you provide us with proof of transfer.

Business days: Business days are working days. These are Monday to Friday, excluding public holidays (except for Chronopost and Colissimo , whose services are available on Saturdays). If an checkout arrives on Friday evening, the next business day will be Monday.

Once your checkout is validated, you will receive a confirmation email from us with a summary of your checkout. If you cannot find this email, please check your spam or junk mail folder.

For checkouts paid by credit card, the email is sent within minutes (almost instantly). For checkouts paid by bank transfer, the email is sent within 1 to 3 business days, once we receive the payment.

We ship every checkout from Monday to Friday. Checkouts received before 2 PM are shipped the same day. Checkouts via Colissimo are also shipped on Saturdays if they are validated before 10 AM.

 

You will receive an email from the carrier as soon as your checkout is scanned by them, in the late afternoon from Monday to Friday, and around noon on Saturday with Colissimo only.

 

Please check your spam folder if you haven't received anything by the end of the day; otherwise, you can contact us.

For each carrier, please copy/paste the tracking number received by email.

Then, go to the website of the carrier in charge of your delivery:

Colissimo : https://www.laposte.fr/outils/suivre-vos-envois
GLS : https://gls-group.com/FR/fr/home/gls​
Chronopost : ​chronopost​

And paste the code into the package tracking bar:

If the package is out for delivery/picked up by the courier, this generally means you will receive it the same day (this information is usually updated before 10:00 AM). Delivery is carried out in several stages:

 

Colissimo :

1. Your Colissimo will soon be entrusted to us! It is being prepared by your sender: we are currently preparing your checkout.
2. Your parcel has been dropped off at a postal point: the parcel has left our premises, the delivery person will take it to a sorting center.
3. Your parcel is in transit on our logistics platforms: the parcel will be directed to a sorting center located in your region.
4. Your parcel is at the delivery site serving your address. We are preparing it for delivery: the parcel is about to be picked up by a delivery driver in your city.
5. Your package has been delivered: the package has been handed to you by the delivery person; if not, please do not hesitate to contact us.

GLS :

1. Being prepared: we are currently preparing your checkout.
2. Shipping: Your checkout has left our premises and is being shipped to a sorting center.
3. Delivery agency : the package will be sorted and picked up by a delivery person in your city.
4. For delivery: the delivery person has taken charge of your package and should bring it to you during their route.
5. Delivered: the package has been handed to you by the delivery person, if not, please do not hesitate to contact us.

Chronopost :

1. Package taken into care at sender's: the package has left our premises, it is being taken to a sorting center.
2. Sorting completed at the departure agency: the package has been sorted, it will leave the sorting center for another sorting center located in your region.
3. Sorting done at the distribution agency: the package has been sorted at the distribution agency in your region, it will be taken care of by the delivery drivers in your city.
4. Parcel being delivered by the courier: the courier has taken charge of your parcel and should bring it to you during his route.
5. Delivery completed: the package has been handed to you by the delivery person, if not, please do not hesitate to contact us.

The carrier will send you a tracking SMS before your package is delivered. Package tracking is accurate in most cases. However, errors or unforeseen circumstances can occur (snow, road accidents, demonstrations, etc.). In such cases, the delivery date or time may change, but you will not be notified by SMS . To be sure of the delivery date and time, check the tracking information on your carrier's website

Delivery times are indicated in working days (Monday to Friday) and should be taken into account once the checkout has been shipped.

 

For example, an checkout placed with GLS on Saturday morning will be shipped on Monday, and may be delivered on Tuesday or Wednesday depending on the announced delivery times.

 

Business days: Business days are working days. These are Monday to Friday, excluding public holidays (except for Chronopost and Colissimo , whose services are available on Saturdays). If an checkout arrives on Friday, the next business day will be Monday.

If your parcel is delayed, please contact us before contacting the carrier. We can find a solution or resolve the situation very quickly, and we are committed to offering a goodwill gesture for every delayed checkout.

In our packaging process, the weight of the items is checked twice: once during bagging and a second time just before shipping.
Furthermore, these two checks are performed by two different employees using two different scales. This process allows us to avoid weight discrepancies.

Think you might have received the wrong weight? Check the weight of your checkout using a precision scale (accurate to the milligram). Make sure the tare setting is correct (that the scale reads 0 before weighing) and that your scale is working properly by weighing another item.

If the weight is still not correct, please contact us.

As with the weight, we check the contents of each checkout several times during the shipping process.
In addition, each checkout is photographed before being shipped. If your checkout is incorrect or incomplete, we will review the photo of your checkout and then resolve the issue.

 

Please be understanding if we make a mistake; we do our best to ensure your satisfaction. If an error is found, please note that we work 7 days a week to fulfill your checkouts and that, even during promotional periods, we ship ALL your checkouts on time. At CBDOO, you don't have to wait 4 business days for your checkout to ship. If you checkout before 2 PM, your checkout will be shipped the same day! (before 10 AM on Saturdays for packages handled by Chronopost)

Placing an checkout or subscribing to our newsletter does not automatically create an account for you. It is possible to place an checkout without an account. You can create a new account, and we will then link your checkouts to it.

Please email us at contact@cbdoo.shop. We will then link your checkout to your account.

Go to your “My Account” section and then to the “Referral” section. Click on the referral link at the bottom of the page and share it with your friend!

Refer a friend and receive a €25 voucher on their first checkout. After that, earn 10% of their subsequent checkouts in vouchers. Every purchase they make will earn you money, for life!

 

Cannabidiol is one of the best-known cannabinoids among the 113 different components of the hemp flower (Cannabis sativa L.). CBD is a molecule that acts on the endocannabinoid system, which is responsible for the functioning of a large number of biological functions such as sleep, mood, or the sensation of pain.

CBD products and their hemp derivatives are subject to several regulations. They are authorized by law if they comply with Items L. 5132-86 and R.5132-86 II of the Public Health Code (CSP):

• The products must not contain more than 0.3% THC
• Products containing CBD must be derived from plant varieties listed in the shared catalogue of agricultural plant varieties or in the official catalogue of species and varieties cultivated in France.
• The cultivation of hemp flowers and leaves in France is exclusively reserved for farmers who comply with European and French regulations.

Next, different regulations apply depending on the use of the products, whether they are food products, inhalant products or cosmetic products.